Reference

What You Agree to When You Use 09dat

These terms set out the rules that apply to your account on 09dat, including how deposits via bKash, Nagad and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility conditionsbKash, Nagad, Rocket wallet rulesAccount suspension groundsJurisdiction-dependent accessHow to raise a dispute
09dat What You Agree to When You Use 09dat
HOW WE HANDLE TERMS

What We Do to Keep Your Account Secure

We apply these terms consistently so your account and wallet history stay protected. Every change we make goes through a review before it reaches you.

Wallet Verification We verify the bKash, Nagad or Rocket number linked to your account before processing any withdrawal request, to confirm the wallet belongs to the registered account holder.
Account Security Your account is protected by OTP-based login confirmation. If we detect unusual access, we may temporarily restrict activity and contact you through your registered details.
Terms Version History We keep a dated record of each terms revision. If you need to check what applied to your account at a specific date, contact support and we will provide the relevant version.
Dispute Resolution Disputes are handled by our account compliance team. Submit the transaction date and reference from your wallet history — bKash, Nagad or Rocket — and we will review within the stated window.
TERMS CONTACT PATHS

Reach Us About Your Account Terms

Live Chat Open a live chat session directly from your account dashboard to ask about a specific clause, a wallet transaction, or an account restriction affecting your access.
Email Support Send a written query to our support address if your question needs a detailed reply — useful for disputes involving bKash, Nagad or Rocket transaction records.
Account Help Centre Your account settings page lists the active version of these terms alongside your wallet history, so you can cross-check any clause against your own transaction log.

Common Questions About These Terms

If something in these terms is unclear, check the answers below first. For anything not covered here, reach out through live chat or email.

Yes. Any deposit made through bKash, Nagad or Rocket is governed by these terms alongside the individual wallet provider's own conditions. Both sets of rules apply simultaneously.

No. We notify you via your registered contact before a material change takes effect. Continuing to use your account after that point means you accept the revised version.

We may restrict, suspend or close your account depending on the nature of the breach. Where feasible, we will notify you and give you a chance to respond before action is taken.

Access depends on your local law and the regions we currently serve. We do not confirm legality for your specific location — that is your responsibility to verify before using the account.

Submit your dispute within thirty days of the transaction date. Include the wallet reference from your bKash, Nagad or Rocket app and contact our support team through live chat or email.

The version dated at the time of your most recent login applies. You can request the exact version from support, and we will share the dated document relevant to your account history.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.