Reference

How 09dat Handles Your Personal Information

This privacy policy tells you exactly what data 09dat collects when you open an account, how we use it, and what rights you hold over it.

Account data handled with carebKash, Nagad, Rocket wallet data protectedYour access rights clearly statedRetention periods explainedContact path available at any time
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09dat How 09dat Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is being used, our support team handles privacy requests directly. Send your query through the channel that suits you — we will confirm receipt and respond as quickly as we can. Make sure your message includes your registered account number so we can locate your records without delay.

Team online

Live Chat

Open the chat widget inside your account dashboard and select the privacy or data topic from the menu to reach the right team directly.

Email Support

Write to our support address with your account number and the nature of your data request. We aim to acknowledge every email we receive.

Account Help Centre

Log in to your account, head to the Help section, and submit a privacy request form. This path keeps your request tied to your verified profile.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We keep your account data only for as long as it is needed for the purpose it was collected — or as long as your local regulations require. Once that period ends, your data is deleted or anonymised. Here is how each key area of data handling works on 09dat.

Wallet Data Security Payment references from bKash, Nagad and Rocket are stored in encrypted form. We never hold your wallet PIN, and no staff member can access your raw payment credentials at any point.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage or clear these through your browser settings at any time.
Account Access Logs Every login to your account is logged with a timestamp and device identifier. If we detect a login from an unfamiliar device or location, your account may require additional verification before access is granted.
Data Retention and Deletion We retain your registration data and transaction history for the period required under applicable rules for your eligible region. After that, records are purged. You can request early deletion by contacting support.

Frequently Asked Privacy Policy Questions

These are the questions we hear most often about how 09dat handles your data. If your question is not covered here, reach out through live chat or the account help centre.

We collect your name, phone number, and the wallet identifiers you use for bKash, Nagad or Rocket deposits. We also log device and session data to protect your account from unauthorised access.

We share only what is strictly necessary with payment processors like bKash, Nagad and Rocket to complete your transactions. We do not sell your personal data to advertisers or unrelated third parties.

Log in to your account and submit a data access request through the Help section, or contact our support team via live chat or email. Include your registered account number so we can locate your records.

Yes. You can request deletion by contacting support. We will remove or anonymise your data once any legally required retention period for your eligible region has passed.

Transaction references and amounts are stored in encrypted form. We never store your wallet PIN or password. No member of our team can view your raw payment credentials at any point.

This policy applies to account holders in eligible regions where access to 09dat is permitted under local law. Whether it applies to you specifically depends on your local law and region eligibility.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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